Frequently Asked Questions

Frequently Asked Questions2025-06-30T07:53:35-05:00

Our FAQ page provides clear, organized answers about our interventional pain management services, insurance, appointments, procedures, and patient resources.

About Our Practice

Do you have other locations available?2025-05-14T08:54:46-05:00

Currently, only our main Lewisville office is available.

Where are you located?2025-05-14T08:54:32-05:00

Medical City Lewisville, off Main St. and I‑35. Enter the hospital lobby, take the elevators on the right to the second floor.

Who are your physicians?2025-05-14T08:54:17-05:00

Dr. Eric Anderson and Dr. John Broadnax. View bios.

What is interventional pain management?2025-05-14T08:53:30-05:00

Interventional pain management is a specialized field that uses minimally invasive procedures and targeted treatments—such as injections, nerve blocks, and neurostimulation—to alleviate chronic pain by disrupting pain signals, reducing inflammation, or stimulating nerves for relief.

Appointment & Scheduling

Can I schedule recurring visits for medication refills?2025-05-14T08:58:17-05:00

Yes of course! Discuss a recurring schedule with our staff during your visit.

Can I cancel or reschedule on the same day?2025-05-14T08:58:03-05:00

We require 48 hours’ notice to avoid a cancellation fee. Same‑day changes may incur charges.

When can I receive an injection or procedure?2025-05-14T08:57:47-05:00

Procedures are scheduled on Tuesdays & Wednesdays; alternating Thursdays for procedures without sedation.

Do you take walk‑ins?2025-05-14T08:57:32-05:00

No. We are appointment‑only.

What should I bring to my first visit?2025-05-14T08:56:37-05:00

Valid photo ID, insurance card, list of current medications, and any relevant medical records or imaging results. Complete the pre‑visit form emailed to you.

Do I need a referral?2025-05-14T08:56:22-05:00

It depends on your insurance plan. Please check with your insurer or our staff.

How do I book an appointment?2025-05-14T08:56:02-05:00

Call us at (972) 866-4246 or use our online scheduling portal (link here).

Insurance & Billing

What is prior authorization?2025-05-14T08:59:54-05:00

An insurer’s approval required before proceeding with recommended treatments. We handle the process and keep you informed.

What are self‑pay rates?2025-05-14T08:59:40-05:00

New consults: $350. Follow‑ups: $175.

Will my insurance cover these treatments?2025-05-14T08:59:21-05:00

Coverage varies by plan. We verify benefits and provide cost estimates within 3–7 days of providing a treatment.

Will Medicare Advantage cover treatments?2025-05-14T08:59:03-05:00

Yes, except for telehealth services in pain management.

Which insurances do you accept?2025-05-22T07:43:36-05:00

Most major plans (Medicare, Medicare Advantage, BCBS, Aetna, UHC, Cigna, Baylor Scott & White, and others). We do not accept Star Plus or Medicaid.

Procedures & Treatments

Can I use ice or heat afterward?2025-05-22T07:52:14-05:00

Yes—ice on the day of procedure, 15-20 minutes per session, use a barrier (such as a towel) between ice and skin; heat thereafter.

Why is there more pain after injection?2025-05-22T07:50:46-05:00

Medication dispersion in tight spaces and tissue traversal can cause temporary soreness.

How long will relief last?2025-05-22T07:49:47-05:00
  • Steroid: months
  • RFA: 6–18 months
  • MBB: hours
  • SCS/PNS/MILD/SI Fusion: long‑term
How long until I feel relief?2025-05-22T07:49:26-05:00
  • Steroid injections: 3–10 days
  • MBBs: immediate, up to 24 hrs
  • RFA: 6–8 weeks full effect
  • MILD/SCS/PNS/SI Fusion: immediate to 2–3 days
What is RFA?2025-05-22T07:49:15-05:00

Radiofrequency ablation uses heat delivered through needles to cauterize pain-generating nerves for longer-lasting relief.

What are test blocks (MBBs) and why two?2025-05-22T07:50:09-05:00

Medial branch blocks diagnose facet joint pain. Relief lasts several hours. Two sets of blocks reduce the false positive and false negative rate. Adequate relief from the medial branch blocks indicates good RFA candidacy.

What are my anesthesia options?2025-05-22T07:48:50-05:00

Local anesthesia (awake) or IV sedation/general anesthesia (requires fasting and an escort).

Where are procedures performed?2025-05-14T09:01:54-05:00

In our in‑office suite, ambulatory surgery center, or hospital—depending on the procedure and insurance requirements.

What procedures do you perform?2025-05-14T09:01:36-05:00

We offer steroid injections, nerve blocks, radiofrequency ablation (RFA), spinal cord stimulation (SCS), minimally invasive lumbar decompression (MILD), peripheral nerve stimulation (PNS), and sacroiliac joint stabilization (SI Fusion). View full list.

Medications & Pre‑Procedure

When can I refill controlled medications?2025-05-22T07:54:21-05:00

30 days from the prior fill.

What are controlled medications?2025-05-14T09:05:46-05:00

Opioids, some sleep medications and muscle relaxers, and some nerve medications.  They require a higher level of monitoring because of their unique risk profiles.

Can I use Uber/Lyft?2025-05-14T09:05:29-05:00

Only with a responsible escort or medical transport service.

Do I need to stop medications before my procedure?2025-05-14T09:04:54-05:00

Most medications are fine with a sip of water. Certain anticoagulants must be paused; we coordinate this with your prescriber.

Follow‑Up & Aftercare

How often can I repeat injections?2025-05-14T09:08:16-05:00

Depends on procedure type, relief amount, clinical guidelines, and insurance policy limits.

Can I call the doctor for results?2025-05-14T09:07:59-05:00

Emergent or unexpected findings prompt a call. Routine review occurs at your next visit.

What are the next steps post‑procedure?2025-05-14T09:07:44-05:00

Track relief and duration, note untreated pain, and follow any therapy or medication instructions.

Do I have to follow up?2025-05-14T09:07:30-05:00

Yes—clinical and insurance requirements mandate follow-up to document relief and plan next steps.

Patient Resources

What is your fax number?2025-05-14T09:11:17-05:00

(972) 866‑4249.

Where can I leave a review?2025-05-22T07:55:46-05:00

Share your experience on our Google page.

Do you have a patient portal?2025-05-14T09:10:11-05:00

Yes—secure access to forms, visit summaries, and procedure details.

How do I access my medical records?2025-05-14T09:09:54-05:00

Call (972) 866-4246 to request records.